Frequently Asked Questions?

Will my product be broken in shipping?

I take extra precautions to prevent products from breaking. Since I have been selling online for a long time, I have gained a lot of experience in packaging ceramic products to prevent them from breaking. Also, if the products break during shipping, I send a new one free of charge 😊📦

Can I return the product?

You can return the products free of charge within 14 days.
For returns, just contact me via e-mail or Instagram.


Instagram: gulsummerdogansanatvi
Email:gulsusanat2626@gmail.com


I give you a return agreement cargo code and you can easily return the product with this code. I process the return when I receive the product. Since the products are fragile, I kindly ask you to deliver the product to the cargo as soon as you receive it 🙏

Are the products suitable for drinking?

Natural glaze and mud are used in all products. Suitable for drinking ✔

Is there payment at the door?

Unfortunately, there is no payment at the door. Only payment by card is available.

Can we place special orders?

Yes, I take special orders. But the shipping time for special orders is 2-3 weeks. Contact for special orders;

Instagram: gulsummerdogansanatvi
Email:gulsusanat2626@gmail.com

Is it suitable for dishwasher and microwave?

All products are manufactured to be suitable for dishwasher and microwave.